Refund Policy & Warranties


Refund Policy

Can I get a refund if I decide to cancel my order?

Your order can be cancelled and refund received if you cancel within 24 hours of completing your order so long as the unit has not been delivered or construction started for special orders.

Can I return my shed after delivery?

All sales are final upon delivery or once on-site construction has begun. For units that are completed under our FlexLease program by RTO National, units may be returned in accordance with the terms and conditions of the FlexLease contract.


Warranty

Pre-Owned Inventory Warranty

Pre-owned inventory is sold on an as-is basis.

New Unit Warranty

5-Year Total Trust Limited Warranty. We stand behind the sheds we build. If any defects in materials or workmanship show up in the first 5 years, we’ll take care of it.

BetterBuilt Storage LLC. warrants to the purchaser that your structure is free of defects in material and workmanship, subject to the exceptions stated below.

This warranty runs for 5 years from the date of purchase.

Our Responsibility:

We will repair or replace any components, which our examination shall disclose to our satisfaction to be defective, such that they do not provide reasonable service under normal use. Correction by repair or replacement of materials or workmanship shall constitute fulfillment of all liabilities of BetterBuilt Storage LLC. We will repair or replace any failure of material or workmanship such as rot, leakage, fungal decay, or structural collapse.

Your responsibility:

Additionally, for this warranty to remain in effect you are responsible to complete the following:

  • Complete annual preventive maintenance for all hardware.
  • Repair, in a timely manner, any roofing damage caused by acts of God such as hail or wind.
  • Ensure proper drainage around structure.
  • Ensure that sprinklers do not expose structure to irrigation water.
  • Ensure that structure is not damaged by abuse, misuse, alteration, neglect, improper maintenance, or inadequate foundation.
  • Provide and maintain a sufficient foundation that meets engineered specifications.

Exclusions: What is Not Covered:

  • This warranty does not apply to damage from fire, vandalism, theft, projectiles, collisions, or Acts of God such as hail, wind, or flood; or for normal wear to your building such as fading of paint or vinyl siding.
  • Natural wood siding (e.g. cedar lap or pine board and batten) will weather and decay over time unless stain or paint is applied regularly. Such weathering is natural and is not covered under this warranty.
  • Minor settling of the building is normal, and is not covered under this warranty.
  • This warranty does not cover the natural characteristic of some wood to split, warp, or twist.
  • BetterBuilt Storage LLC can move your building for you; others may also move your building. This warranty does not cover damage sustained in a building move by anyone other than BetterBuilt Storage LLC.
  • BetterBuilt Storage LLC shall have no liability for any incidental or consequential damages, such as damage to contents of the building. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Transfers

This warranty is fully transferable to a new owner.

Claims

Warranty claims must be made to BetterBuilt Storage LLC, PO Box 447, Conestee, SC , and must be made within 30 days after the defect is discovered.